How to Deliver Tough Feedback with Confidence

IS THIS COURSE RELEVANT FOR YOU?

Managers/Leaders, front line to Director, who have a significant role in developing others in their current role and for their future role. We all know those moments when we need to provide feedback to others, whether it's after a meeting, during a performance review, or in a tense workplace situation. But giving effective feedback that challenges directly while showing you care personally can be a delicate balancing act. Have you ever struggled to find the right words, worried about being too harsh or too soft, or felt unsure about how your message would be received? If so, this course is designed for you. In this highly interactive training, you'll learn powerful frameworks and techniques to deliver feedback that is specific, actionable, and non-judgmental, setting the stage for more productive conversations and stronger professional relationships.

Course Language: English
Maximum Participants: 14

WHAT YOU CAN EXPECT FROM THIS COURSE

In this training, you'll gain tools for effective workplace feedback. Your expert trainer introduces two models: the Carefrontation framework for balancing care and directness, and the STARQ model for structured, clear feedback. Through exercises and role-plays, you'll practice describing behaviors, sharing impact, and inviting dialogue, focusing on facts over judgments. By the end, you'll have a toolkit for feedback that promotes growth, understanding, and stronger relationships. Ready to boost your feedback skills? This training is your next step!

FRAMEWORKS AND EXERCISES

• Carefrontation model: Caring personally while challenging directly
• Exercises for giving direct feedback, similar to Radical Candor, and practically applied using the STAR model.

SKILLS YOU WILL LEARN

• Carefrontation model: Challenge those, you also care about
• Balance directness and empathy in your communication
• Structure feedback for more clarity and impact

WHAT OUR MEMBERS SAY ABOUT THIS COURSE

"Maik was clear, unhurried and I felt like I was able to workshop my own examples and get feedback to help me improve my own feedback in a meaningful way."
Jethro, cleverbridge

"Interactive, breackout rooms, learned a new model, very positive and sharing instructor. "
Dana, nexusgroup

CERTIFIED

  After completing this course, you will receive an official Lotaro certificate to recognize your achievement.