How to Deliver Tough Feedback with Confidence

IS THIS COURSE RELEVANT FOR YOU?

Managers/Leaders, front line to Director, who have a significant role in developing others in their current role and for their future role. We all know those moments when we need to provide feedback to others, whether it's after a meeting, during a performance review, or in a tense workplace situation. But giving effective feedback that challenges directly while showing you care personally can be a delicate balancing act. Have you ever struggled to find the right words, worried about being too harsh or too soft, or felt unsure about how your message would be received? If so, this course is designed for you. In this highly interactive training, you'll learn powerful frameworks and techniques to deliver feedback that is specific, actionable, and non-judgmental, setting the stage for more productive conversations and stronger professional relationships.

Course Language: English
Maximum Participants: 14

WHAT YOU CAN EXPECT FROM THIS COURSE

In this training, you'll gain practical tools to communicate feedback effectively in a variety of workplace situations. Your expert trainer will introduce you to two simple and effective models: the Carefrontation framework for balancing care and directness, and the STARQ model for structuring clear, objective feedback. Through engaging exercises and role-plays, you'll practice applying these techniques to real-world scenarios, honing your ability to describe specific behaviors, share impact, and invite dialogue. The key? Learning to anchor your feedback in facts and observations rather than judgments or assumptions. By the end of this course, you'll be equipped with a robust toolkit to provide feedback that promotes growth, understanding, and stronger working relationships. Ready to invest in your professional development and take your feedback skills to the next level? This training is your launchpad to more effective, confident communication!

FRAMEWORKS AND EXERCISES

• Carefrontation model: Caring personally while challenging directly
• STARQ feedback model: Situation, Task, Action, Result, Question
• Role-plays and practice delivering feedback using the frameworks

SKILLS YOU WILL LEARN

• Provide specific, actionable feedback without judgment
• Balance directness and empathy in your communication
• Structure feedback using the STARQ model for clarity and impact

WHAT OUR MEMBERS SAY ABOUT THIS COURSE

"Maik was clear, unhurried and I felt like I was able to workshop my own examples and get feedback to help me improve my own feedback in a meaningful way."
Jethro, cleverbridge

"Interactive, breackout rooms, learned a new model, very positive and sharing instructor. "
Dana, nexusgroup

CERTIFIED

  After completing this course, you will receive an official Lotaro certificate to recognize your achievement.