Conflict Resolution - Mastering Difficult Conversations

IS THIS COURSE RELEVANT FOR YOU?

This course is for anyone facing conflicts in work or personal life. Whether you're in a team, leading others, or just aiming for personal growth, you'll learn practical ways to handle conflicts constructively.

Course Language: English
Maximum Participants: 12

WHAT YOU CAN EXPECT FROM THIS COURSE

Learn practical theory and tools to handle conflicts effectively. Engage in interactive activities like live voting, tandem exchange, role-playing, and exercises to actively participate in learning. Reflect on your own conflict situations, master effective questions and attitudes, and explore a concrete conflict conversation tool.

FRAMEWORKS AND EXERCISES

• Motivation Compass: Simple diagnostic tool for understanding needs.
• Tandem Exchange: Effective questioning and counseling by sparring partners.
• MEAO: A proven conflict resolution conversation tool for constructive management and emotion avoidance.

SKILLS YOU WILL LEARN

• Conflict Resolution: Master difficult conversations with calmness and understanding
• Relationship Building: Strengthen personal and professional relationships, even during disagreements
• Communication: Address needs, communicate clearly despite differences, without letting emotions overshadow

WHAT OUR MEMBERS SAY ABOUT THIS COURSE

"Instructor is smart and managed to squeeze in so much into a short period of time."
Devrim, ptv

"I liked the group activities and then the open discussions"
Tamara, samsung

CERTIFIED

  After completing this course, you will receive an official Lotaro certificate to recognize your achievement.