Conflict Resolution - Mastering Difficult Conversations

IS THIS COURSE RELEVANT FOR YOU?

This course is for anyone facing conflicts in work or personal life. Whether you're in a team, leading others, or just aiming for personal growth, you'll learn practical ways to handle conflicts constructively.

Course Language: English
Maximum Participants: 14

WHAT YOU CAN EXPECT FROM THIS COURSE

Learn practical theory and tools to handle conflicts effectively. Engage in interactive activities like live voting, tandem exchange, role-playing, and exercises to actively participate in learning. Reflect on your own conflict situations, master effective questions and attitudes, and explore a concrete conflict conversation tool.

FRAMEWORKS AND EXERCISES

• Motivation Compass: Simple diagnostic tool for understanding needs.
• Tandem Exchange: Effective questioning and counseling by sparring partners.
• MEAO: A proven conflict resolution conversation tool for constructive management and emotion avoidance.

SKILLS YOU WILL LEARN

• Conflict Resolution: Master difficult conversations with calmness and understanding.
• Relationship Building: Strengthen personal and professional relationships, even during disagreements.
• Communication: Address needs, communicate clearly despite differences, without letting emotions overshadow.

CERTIFIED

  After completing this course, you will receive an official Lotaro certificate to recognize your achievement.